Privacy Policy

Carunek respects your privacy and is committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard information when you engage our floral services, browse our website, visit our studio, or communicate with our team.

Information we collect
We may collect your name, contact details, delivery address, order preferences, messages, and feedback. For online interactions, we may collect device information, pages viewed, approximate location data, and technical diagnostics. Payment details are processed through reputable providers; we retain transaction references and essential billing information, not full card numbers.

How we use information
We use personal information to prepare and deliver bouquets, confirm bookings, provide updates, respond to enquiries, improve our products, and maintain secure operations. With your consent where required, we may send updates about seasonal collections, studio news, or services that align with your interests. You can manage communication preferences at any time using the instructions included with our messages or by contacting us directly.

Cookies and analytics
Our website may use cookies and similar technologies to support essential functions, measure performance, and understand aggregate usage trends. Cookies help us remember preferences and tailor content. You can adjust browser settings to limit certain cookies; however, some features may function with reduced personalisation.

Disclosure
We may share information with delivery partners, payment processors, IT providers, and professional advisors who support our operations. These parties are engaged under appropriate arrangements and are expected to handle information responsibly. If required by law, court order, or regulatory request, we may disclose information consistent with applicable obligations.

Storage and security
We apply reasonable administrative, technical, and physical safeguards to help protect information from unauthorised access, alteration, or misuse. Measures include restricted access, secure transmission where practical, and periodic reviews of our practices. Despite prudent efforts, *** method of transmission or storage can be guaranteed as entirely risk‑free; we continue to improve safeguards over time.

Access and correction
You may request access to the personal information we hold about you and ask for corrections if details are inaccurate, incomplete, or out of date. We will respond within a reasonable timeframe and may require verification of identity before actioning requests.

Retention
We retain information for as long as necessary to fulfil the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce agreements. When information is *** longer required, we take steps to de‑identify or securely dispose of it consistent with our retention standards.

Overseas handling
Some service providers may operate outside AUS. Where relevant, we take steps designed to ensure that any overseas handling is subject to protections aligned with the APPs and our contractual expectations.

Third‑party links
Our website may reference internal resources such as our Legal page and other service pages. These links are provided to assist your understanding of our offerings and terms.

Children
Our services are intended for general audiences. If we become aware that personal information relating to a child has been provided without appropriate permission, we will take reasonable steps to address the matter.

Updates to this Policy
We may update this Privacy Policy from time to time to reflect changes in our services, operations, or legal requirements. The updated version will be published on this page with an effective date.

Contact us
For questions about this Policy or to exercise privacy rights, please contact Carunek at carunek@hotmail.com or by phone at + (61) 47 328-45-19. Our studio address is 22 Lygon Street, Carlton VIC 3053.