Carunek
+ (61) 47 328-45-19

Legal & Consumer Information

This page summarises our legal terms, consumer guarantees under Australian Consumer Law, refund & returns policy, delivery terms, complaints process, and other regulatory information for customers in Australia.

Bouquets on workspace
Fresh arrangements prepared in our Melbourne studio.

Consumer guarantees (Australian Consumer Law)

Under the Australian Consumer Law (ACL), consumers have guarantees for goods and services that cannot be excluded. These include that goods are of acceptable quality, fit for purpose, match descriptions, and that services are performed with due care and skill.

Our products are perishable floral goods. If an item is faulty, significantly not as described, or does not meet consumer guarantees, you may be entitled to a repair, replacement or refund depending on the circumstance. For perishable goods the remedy will depend on age and evidence of the fault.

  • Report problems within a reasonable time — we recommend contacting us within 48 hours for flower quality issues.
  • We do not exclude or limit your rights under the ACL.

Quick guidance

If you believe your bouquet is faulty:

  1. Take photos of the bouquet and packaging.
  2. Contact Carunek at carunek@hotmail.com or call +61 47 328‑45‑19.
  3. Provide order number, photos and preferred remedy (refund/replacement).
Contact support

Refunds, cancellations & delivery

Below is a summary of our commercial terms. For full terms consult your order confirmation and our sales terms sent with invoices.

We offer refunds or replacements where goods are faulty or not as described. Due to the perishable nature of flowers, refunds are assessed case-by-case. If the product has been used or shows natural wilting consistent with age, a remedy may be limited. Shipping costs are generally not refundable unless the fault is ours.

Orders may be changed or cancelled up to 24 hours before scheduled dispatch. For same-day or time‑sensitive orders, cancellations are generally not possible. Charges for materials and labour may be retained for cancellations within 24 hours.

Delivery costs and timeframes are set out at checkout. Risk passes to the purchaser upon delivery. If a delivery attempt fails, we may leave a card and attempt re-delivery where feasible; additional charges may apply. Please ensure delivery address and recipient details are correct.

Prices displayed are in AUD and include GST where applicable. Payment is processed at the time of order. We accept the payment methods shown at checkout. We reserve the right to correct pricing errors.

Practical table

Report timeframe48 hours recommended
Cancellation windowUp to 24 hours pre-dispatch
Refund decisionsWithin 10 business days
Report an issue

Data, privacy & cookies

Our Privacy Policy explains how we collect, use and disclose personal information. For Australian customers, we comply with the Privacy Act 1988 (Cth) where applicable and handle personal data with industry best practices. See the full policy at Privacy Policy.

We use cookies to improve site functionality and performance. You can manage cookies via the banner or your browser settings.

Data and records
We retain order records for a limited duration for compliance and customer support.

Complaints & dispute resolution

We aim to resolve complaints quickly and fairly. If you are unhappy with our response, you may escalate to an external body. For consumer matters in Australia, you can contact your local state Fair Trading office or the Australian Competition & Consumer Commission (ACCC).

  1. Contact Carunek support at carunek@hotmail.com with details and evidence.
  2. If unresolved, contact your state Fair Trading or the ACCC for guidance on ACL rights.

Accessibility

We are committed to accessible services. If you require documents in an alternative format or need assistance due to disability, please email us and we will make reasonable adjustments.

Request assistance
Director photo
Founder & Director
M. Carunek

Company & legal details

Carunek operates from Melbourne, Victoria. The following are our contact and regulatory details:

  • Trading name: Carunek
  • ABN: 18 764 932 541
  • Studio & postal address: 22 Lygon Street, Carlton VIC 3053
  • Phone: +61 47 328‑45‑19
  • Email:carunek@hotmail.com

These terms are governed by the laws of the Commonwealth of Australia and the State of Victoria where applicable. Any dispute will be subject to the non-exclusive jurisdiction of the courts of Victoria.

Read privacy policy
Delivery van
Delivery coverage and schedules.
Studio arrangement
Seasonal collections and sourcing transparency.

More resources

Helpful links for Australian consumers: